Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Generally, standard shipping takes approximately 8-15 business days. lfyou choose express shipping, the delivery time will be faster. The exacttime depends on your location and the shipping method you choose.Please check your order confirmation email for the estimated deliverytime.
Visit the website homepage, click “Sign Up,” fill in your information, and verify your email to create an account.
If you need to change your shipping address, please log into youraccount as soon as possible and attempt to modify the shipping address.If the order has already been processed, you will need to contact ourcustomer service team for assistance.
To track your order status, log in to your account and go to the “MyOrders” section. Here, you can find the tracking information for yourorder. Alternatively, you can use the tracking number provided in yourshipping confirmation email along with the carrier’s website to getupdates on the status of your shipment.
We do not store your credit card information in our records to ensure your payment security.
We do not charge sales tax; you only pay the product price.
Yes, we offer international shipping to many countries. During thecheckout process, you can enter your shipping address to see if wedeliver to your location. Keep in mind that additional duties and taxes mayapply depending on the destination country, and these costs are theresponsibility of the recipient.
If you ordered multiple items, they will usually be delivered together inone package, unless specified otherwise during checkout. if certainitems are out of stock or require special handling, they might be shippedseparately. You will receive notifications regarding any split shipments.
If you need to swap an item
Returns and Exchanges
Due to the nature of our adult products, most items cannot be returned orexchanged once opened. lf you need to return an item, please contact uswithin 7 days of receipt while the product is unopened. Visit our website,log into your account, and initiate a return request under “My Orders.Once we receive and inspect the item, we will process the refund.
lf you received an item that does not match your order, please contact usimmediately. We will promptly arrange to replace the item with thecorrect one. Please have your order number and a photo of the receiveditem ready for verification.
lf you received a damaged item, please notify us immediately uponreceipt and provide a photo of the damaged item. We will arrange for thedamaged item to be collected and send you a replacement as soon aspossible.
lf you need to send an authorization declaration form, please refer to theinstructions in your order confirmation email or contact our customerservice to obtain the correct mailing address.
You can reach our customer support through the following methods:
- On our website, find the “Contact Us” page and chat with a customerservice representative online.
- Send an email to our customer service email address.
- Call our customer service hotline.
lf you entered an incorrect shipping address, please log into youraccount as soon as possible and attempt to modify the shipping addressIf the order has already been processed, you will need to contact ourcustomer service team for assistance.
After submitting an order, you can make changes or cancel it before it isprocessed by logging into your account. Once the order startsprocessing, you will need to contact our customer service team to inguireabout the possibility of changing or canceling the order.
For sold-out items, you can leave your email address to receive anotification when the item becomes available again. Some items may beeligible for pre-order, depending on the situation. Please check theproduct page for more information.
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