FAQ

1. How do I register an account?

• Visit our homepage and click on the “Register” button in the top right corner. Follow the prompts to fill in the required information, including your email, password, and any other requested details. After completing the verification steps, your account will be created.

2. What if I forget my password?

• If you forget your password, click on the “Forgot Password?” link on the login page. The system will ask you to enter the email address used during registration. We will then send you an email containing a link to reset your password. Please follow the instructions in the email.

3. How do I update my personal information?

• After logging into your account, go to the “My Account” or “Personal Center” page. Here, you can edit and update your personal information such as your name, address, phone number, etc. New information will take effect immediately after saving the changes.

4. How are the products delivered?

• We work with multiple logistics companies to ensure your orders are delivered promptly and securely. At checkout, you can select the delivery method that suits you best. All items are packed with privacy-preserving packaging to ensure your confidentiality.

5. What payment methods are available?

• We accept various payment methods, including but not limited to credit cards, debit cards, PayPal, Apple Pay, Google Pay, and major e-wallets. Specific payment options will be detailed on the checkout page.

6. How do I apply for a refund?

• To apply for a refund, please refer to our refund policy. Generally, unshipped orders can be directly canceled for a full refund. For orders that have been shipped, if they meet special refund conditions, please contact customer service and provide relevant proof. The customer service team will inform you of the specific refund procedure after verification.

7. How can I contact customer service?

• You can reach out to our customer service team via:
  E-Mail: [email protected]
  Chat tools: WhatsApp/Telegram/WeChat: +861581850873

8. What if there is a quality issue with the product?

• If you find a quality issue with the product upon receipt, please contact customer service within 48 hours of receiving the product, and provide the order number along with a description and photographic evidence of the problem. We will handle your case as soon as possible, with possible solutions including replacement, repair, or refund.

9. Do you provide invoices?

• Yes, we provide pro forma invoices for all purchases. If you need a pro forma invoice, please indicate this during the ordering process, and we will send it along with your goods.

10. How can I track the status of my order?

• After logging into your account, go to the “Order History” or “My Orders” page. Here, you can view the status of each order, including pending, shipped, and delivered. For shipped orders, tracking information will also be provided.