Refund and Returns Policy

This policy applies to all products sold cross-border by our website. Our goal is to protect consumer rights while maintaining the hygiene safety of the products and ensuring the sustainability of our business operations.

2. Refund Conditions

Pre-Shipment Refunds: If you request to cancel an order before it has been dispatched, we will issue a full refund without any charges.Special Refunds: Due to the nature of the products and restrictions on cross-border transportation, we generally do not accept returns. However, under the following special circumstances, we may offer partial refunds:The product was severely damaged during transport and is non-functional.The received product is clearly different from the ordered item.The product has manufacturing defects that render it non- functional.

Contact Customer Service: If you believe your case meets the criteria for a special refund, please contact us via email or our online customer service system within 48 hours of receiving the product. Provide your order number, a description of the issue, and relevant photographic or video evidence.Await Review: Our customer service team will review your application within 48 hours of receipt. You will be notified of the review results via email.Refund Processing: If your application is approved, we will provide a partial refund based on the specific circumstances. The refund amount will be reduced by 40% of the original order total as a processing fee, plus any international postage costs incurred. The refund will be processed within 5 working days after approval.

All refunds will be issued through the original payment channel.
Our website reserves the right to make the final decision on refund applications.
In cases of suspected fraud, our website reserves the right to deny refunds and take legal action.

For any questions or assistance, please do not hesitate to contact our customer service team.